Jet Service Desk Icon

Jet Service Desk

Provide high-speed Help Desk / Service Desk system.

Jet Service DeskOverview

It's a high-speed HELPDESK/Service Desk system what include next workflows:

Request Management
Incident Management
Problem Management
Change Management
Service Asset and Configuration Management
Service-Level Management
Knowledge Management

Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.
Additional modules and features:
Events notifying system
Reporting system based on Fast Report 4
Administrator module
Jet Service Desk Mail Gate
Events notifying system
Main module includes integrated notifying system which informs the users about the following events:

new request registration without responsible
new request registration for current user
adding comments and files to the request of current user by clients
approach of start/reaction time of the request
request due date expiration

Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.
Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.

NEW

Fixed some bugs.

Jet Service DeskInformation

Version
1.63
Date
06.18.10
License
Trial
Language
English
File Size
3.74MB
Category
Operating Systems
Windows 7, Vista, 2003, XP, 2000, 2008
System Requirements
No additional system requirements.
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