It's a high-speed HELPDESK/Service Desk system what include next workflows:
Request Management
Incident Management
Problem Management
Change Management
Service Asset and Configuration Management
Service-Level Management
Knowledge Management
Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.
Additional modules and features:
Events notifying system
Reporting system based on Fast Report 4
Administrator module
Jet Service Desk Mail Gate
Events notifying system
Main module includes integrated notifying system which informs the users about the following events:
new request registration without responsible
new request registration for current user
adding comments and files to the request of current user by clients
approach of start/reaction time of the request
request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.
Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.
